Identification of the Parties:
Seller: Golden Design
Address: 176, avenue Charles de Gaulle, 92522 Neuilly-sur-Seine Cedex, France
RCS: 488809179
Contact: info@golden-design.fr
Buyer: The Customer
Object of the contract :
Delivery and maintenance of the "VisitorsLinkUp" service on behalf of the customer.
Price :
The price is defined by quote. Validation of the quote is mandatory before execution of the contract.
Payment must be made 3 days before the date of each event.
The customer undertakes to honor the fixed annual maintenance contract from the first order, beginning on January 1st of each year.
Golden Design reserves the right to modify the general conditions, sales and prices without notice.
Delivery :
The service comes with functional access for visitors.
Production lead time: 3 weeks after receipt of all elements upon successful completion of the order.
Any special request will be subject to an additional quote.
After each event, an export file (CSV type or other) of the data will be transmitted electronically to the customer.
Right to retract :
The customer can terminate the contract at any time by e-mail.
Maintenance of the customer account remains due from January 1 and for the full year without reimbursement.
Deleting the account results in total loss of data.
For an account suspension, the maintenance fee remains due.
Guarantees:
The quality of the internet network used locally at the event venue by the client and visitors is not guaranteed. The quality of operation of the 4 and 5G network by local operators is the responsibility of the customer.
The delivery of VisitorsLinkUp emails is guaranteed as long as the visitor has correctly completed the conditions of the visitor welcome form. Receipt of VisitorsLinkUp emails is not guaranteed. Emails sent may be subject to certain restrictions depending on the policy of the visitor email manager (e.g. moving emails to spam, etc.)
Responsibilities:
Golden Design hosts the data that the client entrusts to it. Responsibility for their processing lies with the customer.
The customer must respect production deadlines.
Force Majeure:
Golden Design cannot be held responsible for a breakdown in service due to a technical failure of its IT partners (hosting, sending emails, etc.). If a problem should arise, wherever possible, Golden Design will make every effort to restore operational service as quickly as possible.
Protection of personal data :
The data is hosted, secured and backed up in France.
The data will be deleted 6 months after the end of the event.
In accordance with the GDPR, visitors can unsubscribe via the link available in the email sent.
We do not collect any sensitive data according to the characteristics of the CNIL.
In accordance with Article 30 of the GDPR, a record of data processing is kept for each client and remains available at the client's request.
Certain customer requests may be refused if they do not comply with GDPR regulations.
Period of validity :
Prices are guaranteed until the end of the contract. Beyond that, Golden Design reserves the right to modify the conditions.
Acceptance of the General Terms and Conditions:
The General Terms and Conditions are accepted upon validation of the quote by the customer.